Frequently Asked Questions
Why do I want my student to live at a Horizon community?
Horizon goes above and beyond to exceed expectations in every facet of the student housing experience. With market-leading customer service, we strive to proactively anticipate both the needs of our students and their loved ones.
Horizon serves more than 15,000 students across the country. With 20+ years of professional management experience, Horizon Communities are designed specifically for the student experience.
We have tried to anticipate every need and convenience to make our community your student’s home-away-from home. An environment where their safety and school spirit can thrive.
How is Horizon responding to Covid-19?
Horizon has implemented new cleaning procedures at all of our communities nation-wide. This includes sanitation of common spaces and amenities, reduced hours for deep cleaning and social distancing guidelines. Prior to moving in, your student’s apartment home will be professionally cleaned and sanitized. We are happy to explain all the unique actions our team is taking.
Do we need Renter’s insurance?
As a company, we require all residents have $100k liability coverage. Horizon offers an internal plan meeting this criteria for a low price of $13 per person per month. Personal content coverage is optional, but can be added for an additional $5. For a total of only $18 per month, any necessary protection will be covered. If you choose to opt out of the internal plan, third-party plans must meet the minimum liability coverage requirement (including personal contents if preferred) and be uploaded properly.
What is RENT PLUS?
Build your credit by paying your rent on time! Rent Plus is an add-on service that enables you to build your credit by simply paying your rent on time. This means no additional lines of credit, no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and Rent Plus will take care of the rest. Ask the office for details about enrolling!
What is an RV Index?
The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors. By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved. Instead of just credit score and income, the index looks at several factors such as:
1. Payment history on all trade lines
2. Ratio of rent to income
3. Ratio of debt to income
5. Ratio of positive to negative credit lines
What is an individual lease?
An individual lease provides each resident with their own separate lease agreement and responsibility for only his/her rental installments and applicable utility and parking charges. By signing an individual lease, you are only taking responsibility for your rental installments and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).
Lease Term and Rental Installments - What is an Installment?
The typical lease term is approximately 11.5 months of occupancy which coincides with the university’s academic calendar. The resident is charged a total rent amount for the contracted occupancy period. The lease agreement will reflect the total rent amount typically divided into 12 equal installments due August 1 - July 1. These installments do not represent a monthly rent amount and are not prorated.
Is Venue at North Campus open to non-students?
The per-person contracts are also designed with students in mind. Nonetheless, Venue at North Campus is an Equal Opportunity housing provider and welcomes applications from non-students. Family members are welcome as well, subject to occupancy limits. Because of the need to match student roommates, non-students must apply together with enough roommates to fill the desired residence.
What if I need roommates?
We offer a roommate matching service. Every resident completes a detailed roommate profile questionnaire prior to moving in, which Venue at North Campus uses to match compatible residents based on their responses, including sleep habits, pets, lifestyle, schedule, etc.
What is the pet policy?
Yes, we allow pets. There is a $350 pet fee (non-refundable) upon lease signing and $50 per month charge. Please contact the office for more details.
What is the Utility Charge?
Venue at North Campus offers internet, water, sewer, electric and trash removal is all for a low rate of $60 per month. NO CAP NO OVERAGES!
What is a green fee?
Venue at North Campus is a lead certified building, the one-time green fee pays for amenities, all light bulbs, HVAC filters, and batteries for your apartment throughout the year.
If you have an emergency maintenance problem after Office hours, Please call (813)443-8240 and the voicemail will redirect your call.